Maximising comfort: The ultimate guide to a quality car rental experience

Enterprise Rent-A-Car is on a mission to bring elevated car rentals to New Zealand. Through a wide range of vehicles, outstanding customer service and an emphasis on reliability, we are committed to helping New Zealanders and international visitors travel with ease.

As the world's largest transportation solutions provider, Enterprise Rent-A-Car is a step ahead of the competition. Our experience in the car rental industry, dating back to 1957, means we have a level of expertise you can’t find anywhere else.

Enterprise New Zealand is locally operated, providing personalised services tailored for New Zealand.

Upgrade your car rental with Enterprise for a superior journey.

What makes Enterprise a great car rental company?

Enterprise takes an all-encompassing approach to delivering excellent service to customers. Understanding that holidays and business car rentals require more than just a reliable vehicle, we care for our customers throughout their entire journey.

Enterprise has earned a global reputation for brilliant customer service. This has been at the core of the business from the very beginning.

The company’s founder, Jack Taylor, followed a simple business credo: “Take care of your customers and employees first, and profits will follow.”

This commitment has allowed the business to grow into a global network of over 9,500 locations.

We have worked tirelessly to bring this world-class service to New Zealand. Our locations are run by passionate teams of locals, who leverage their knowledge to help our customers make the most of their holidays and business trips.

As a result, our customers can enjoy all the benefits of our international and local expertise with every trip.

Maximising comfort isn't just about high-quality, spacious vehicles. We go above and beyond to help reduce any stress involved in planning your travels.

You focus on having an amazing time. We take care of the rest.

Business car rental

Enterprise Rent-A-Car delivers optimised service to business car rental customers. We understand that on a hectic business trip, the last thing you want to do is worry about your car rental.

Our outstanding teams across New Zealand have the care and expertise to help your journey go off without a hitch. With locations all over the country – including its largest cities – all your business travel needs are accounted for.

Indulge in a premium, efficient vehicle from our wide range. No matter what you’re in town for, we’ll get you where you need to be.

As a family-owned pioneer in car rentals, we know how hectic running a business can be. That’s why we created our business car rental program, carefully crafted with input from our customers.

It’s only with the help of our customers that we’ve been able to build a business program that surpasses the competition. With our program, you and your employees can enjoy benefits like:

• Special pricing on every rental, no matter the time period.
• A dedicated account manager.
• 24/7 roadside assistance and support for standard enquiries.
• An extensive network all throughout New Zealand and the world. Enterprise Rent-A-Car is your one-stop-shop for total transportation solutions.
• Contracted rates honoured at 100% of Enterprise locations worldwide.

Program member or not, you can rest assured that Enterprise is the right choice for your business car rental needs.

Diverse range of vehicles

Whilst we pride ourselves on our brilliant service and handy perks, a great fleet of quality vehicles is crucial for any rental company.

Every traveller is unique, which is why we offer an excellent range of vehicles. With this diverse array of cars, we can accommodate you with a quality car rental, no matter your needs.

Premium accessories

To help your trip run smoothly, we offer a range of premium accessories for per-day charges. These include GPS/Navigational Systems, snow chains and ski racks. Whatever your needs, simply let our friendly team know and we will go above and beyond.

Finding the perfect rental vehicle for your journey couldn't be easier with Enterprise Rent-A-Car.

Plenty of companies talk about their customer service commitments. At Enterprise, we've followed through by creating our Standard of Care.

Our Standard of Care ensures our customers are at the forefront of everything we do. It consists of the following 5 pillars:

Complete Clean Pledge®

The first step in maximising comfort is ensuring the cleanliness of our vehicles as well as our branches. Our Complete Clean Pledge® means you can get into one of our rental vehicles with complete confidence.

Low Touch Transactions

Enterprise is always looking to the future, including the development of low-touch digital tools that deliver the same amazing service you're used to.

Exceptional Customer Service

We prioritise listening to the wants and needs of our customers and creating solutions that meet them. This personal service is why customers return to us time and again.

Vehicle Maintenance and Safety

The safety of our customers is our utmost priority. That is we follow or exceed manufacturers' instructions for tire replacement and oil changes.

Visual Inspection of Every Vehicle

Before you take off in one of our rental cars, we perform a visual inspection of the vehicle and document its condition.

Quality road trips

There's no better way to enjoy New Zealand's breathtaking beauty than on a road trip. Our reliable fleet of vehicles is ideal for taking you from Auckland to Wellington or from Nelson to Dunedin.

While Enterprise Rent-A-Car draws on global expertise, we’re firmly rooted in New Zealand. We hire local staff with local knowledge who have the ability to set you on the right path.

We also bring the same customer-centric approach that has defined us on the international stage. While our customer service is world-class, our team of local experts is focused on serving their communities.

With a range of SUVs, 4WDs and small cars available, it's simple to find the right vehicle to take you on your New Zealand adventure. Whether you’re on a holiday, business trip or something in-between, make sure to enjoy the journey, not just the destination.

In an Enterprise Rent-A-Car you can be sure your trip will be efficient and comfortable in equal measure.

Whilst a full-circle road trip can be a wonderful way to spend your holiday, sometimes your dream trip starts and ends in different places. That's why we offer one-way car rental, making your itinerary planning stress-free.

Simply set your pick-up and drop-off location when you book your rental car, and our team will take care of the rest.

We have 7 locations spread across the North Island and South Island, including 6 airport branches for convenient pick-up and drop-off.

Struggling for road trip inspiration? We have developed a treasure trove of itineraries suitable for all travellers.

Our service is tailor-made for a seamless adventure you’ll never forget. Say goodbye to planning headaches and hello to an unforgettable New Zealand experience.

A quality New Zealand road trip begins with a quality car rental from Enterprise.

How to choose a quality car rental

At Enterprise, we're committed to delivering superior service to our customers. We always want to make sure your self-driving journey goes beyond satisfactory and becomes exceptional.

Here are a few areas where you can upgrade your car rental and find the perfect vehicle for optimal comfort.

Space

Having an appropriate amount of space in your vehicle is key for comfort.

At Enterprise, we have a wide range of premium vehicles on offer. It's easy to find the car with all the space you need to get comfortable.

Whether you’re travelling in a large group, have plenty of gear to carry, or just want to stretch out, our premium trucks and SUVs will help you travel New Zealand in luxury.

Prioritise space when you rent a vehicle from Enterprise.

Value

High quality often comes with a high price tag. At Enterprise, we believe this doesn't have to be the case.

We regularly update our customers with an array of deals. This helps bring down the cost of your rental vehicle, allowing you to indulge in more premium features. You can even put your savings towards other parts of your holiday or business trip.

In addition to the deals we offer, you can also always enjoy excellent value on our rental vehicles and services. This enables you to maximise your comfort without breaking the bank.

Functionality

However you want to spend your New Zealand holiday or business trip, we have a vehicle with the features you need.

For instance, you can rent one of our impressive pickup trucks as the perfect companion to explore New Zealand.

We also offer cutting-edge cars which allow you to explore the unique features that are defining the future of car rentals.

A comfortable New Zealand journey requires a vehicle that meets all of your needs. Book with Enterprise to find the car that does just that.

Perks

At Enterprise, we go the extra mile to ensure your holiday or business trip is relaxing and stress-free. To streamline your journey as much as possible, we offer the following perks to all of our customers:

• You can add additional drivers to your booking for $5 per day (fee capped at 6 days). Additional drivers must satisfy age and licence requirements, and appear at our rental counter with the primary renter.
• You can enjoy unlimited mileage on many of our vehicles throughout New Zealand.
• A range of equipment is also available for you to hire for additional per-day charges. This includes snow chains, ski racks and car seats.

Our team is always ready to help you prepare for the adventure of your dreams. Enjoy an elevated experience with the perks that come with an Enterprise hire car.

Frequently asked questions

Who owns Enterprise?

Enterprise Rent-A-Car is owned by Enterprise Mobility. Enterprise Mobility also owns National Car Rental and Alamo Rent a Car.

Enterprise Mobility is led by Jack Taylor’s son Andrew Taylor as executive chairman, and Jack’s granddaughter Chrissy Taylor as president and CEO.

Who operates Enterprise New Zealand?

Enterprise Rent-A-Car’s New Zealand operations take place in partnership with GO Rentals. This fruitful relationship has allowed Enterprise to expand into New Zealand while leveraging the expertise of a New Zealand owned-and-operated business.

It has been instrumental in Enterprise’s rapid success in New Zealand. 

How do I modify an Enterprise reservation?

It’s easy to modify your Enterprise reservation prior to picking it up. Simply head here, fill in the relevant information, and let us know what you would like to change about your reservation.

If you have already picked up your vehicle, please contact the location you got your vehicle from to arrange a longer rental period.

How can I swap my Enterprise Rent-A-Car?

Prior to picking up your vehicle, you can swap your vehicle by entering your vehicle and desired changes on this page.

If you have already picked up your vehicle and would like to swap it, get in touch with the branch you picked it up from, and they will do their best to assist you. 

What do I do if there is an issue with my Enterprise Rent-A-Car?

While we’re confident you’ll have an amazing time in your Enterprise Rent-A-Car, please contact us if any issues occur. 

For general customer service or 24/7 roadside assistance, please phone +64 9 870 3330. 

How can I maximise comfort with an Enterprise Rent-A-Car?

Enterprise Rent-A-Car offers many ways for customers to maximise comfort. From our business car rental program to our impressive range of vehicles, we go above and beyond to meet your needs.

We also offer premium accessories to make your trip more pleasurable. All our vehicles also offer unlimited mileage, so you don’t have to worry about shortening your itinerary.

These are just a few of the perks you can take advantage of to make your New Zealand holiday or business trip as comfortable as possible.